What is one tool of the "Own Your Zone" initiative?

The "Own Your Zone" initiative at Taco Bell emphasizes personal accountability and responsibility within each shift. One of the key tools that supports this initiative is operational checklists. These checklists are designed to help team members track their tasks and responsibilities throughout their shift, ensuring that all operational standards are met consistently.

By using operational checklists, team members can maintain focus on their specific areas, adhere to protocols, and enhance the overall efficiency of the restaurant operations. This tool promotes a culture of ownership, as team members are encouraged to take charge of their responsibilities and ensure that their part of the workflow is executed properly. Having a structured approach with checklists also aids in accountability, allowing for easier identification of areas needing improvement.

Other choices like customer feedback forms, performance reviews, and training manuals are valuable tools for different aspects of the business but do not directly relate to the day-to-day execution and ownership of specific operational tasks in the same proactive manner as operational checklists do.