What is the main reason for using the Kiosk?

The primary reason for using the Kiosk is to ensure order accuracy. Kiosks allow customers to input their orders directly, which reduces the chance of miscommunication that can occur when orders are taken verbally by staff. By having customers select their items on a screen, the chances of errors due to mishearing or misunderstanding are minimized. This leads to a more accurate order being placed, which enhances customer satisfaction and helps to maintain the quality of service.

While increasing sales, speeding up transactions, and potentially replacing cash registers are factors associated with the use of kiosks, the emphasis on order accuracy highlights their role in ensuring that customers receive exactly what they have requested, thereby improving the overall dining experience.