What key action should be performed during the two-part close?

During the two-part close, establishing eye contact and smiling is crucial for creating a positive and engaging atmosphere. This practice fosters good customer relationships and helps convey confidence in the service being provided. By making eye contact, you not only show that you are attentive and sincere but also encourage the customer to feel valued and respected.

Smiling adds a friendly tone to the interaction, making customers feel welcomed and more inclined to respond positively. This connection can significantly enhance the overall customer experience, which is often a key goal during closing interactions in service environments like Taco Bell.

In contrast, speaking softly might not effectively convey enthusiasm or assertiveness during a closing. Asking for feedback is beneficial but typically not a primary action in the closing phase, as it might take the focus away from concluding the transaction. Offering a discount could potentially undermine perceived value or profit margins if done indiscriminately and is generally not part of a standard closing process.