Which tool is used to open and close the store?

The opening and closing playbook is the correct tool used to open and close the store because it provides a detailed set of procedures that outline the specific tasks that need to be completed during the opening and closing processes. This playbook serves as a comprehensive guide for shift leads and team members, ensuring that every essential action is taken systematically, from preparing the store for customer service at the beginning of the day to securing the premises at the end of the day.

This tool includes checklists, safety protocols, and customer service standards that are crucial for maintaining operational efficiency and ensuring compliance with company guidelines. It helps establish a consistent routine that not only promotes a smooth workflow but also reinforces the importance of maintaining the store's standards of cleanliness, safety, and customer readiness.

In contrast, the other options—such as the shift schedule, which primarily focuses on staff assignments and hours, or the store operations manual, which provides broader operational guidelines—do not specifically address the step-by-step processes required for opening and closing the store. Similarly, cash register procedures pertain more to financial transactions rather than overall store management tasks.