Who is responsible for overseeing service in a two-manager operation?

In a two-manager operation, the Service Manager is responsible for overseeing service. This role typically encompasses ensuring that customer service standards are met, training staff on service protocols, and handling any customer-related issues that may arise during shifts.

The Service Manager focuses on the front-of-house operations, prioritizing guest experience and implementing service strategies that align with the company's goals. This involves directly supervising the team that interacts with customers and ensuring they are motivated, knowledgeable, and performing their duties to the best of their abilities.

While the other roles, such as the Operations Manager and Shift Leader, play crucial parts in the overall running of the establishment, their focus may not be solely on service. The Operations Manager generally oversees broader operational aspects, including inventory and employee management, while the Shift Leader helps manage daily operations during a shift but does not have the same level of responsibility for service oversight as the Service Manager. Similarly, the Food Manager primarily focuses on food quality and safety, rather than on direct service interactions.